Customer Service

When you call Biocept Laboratories, you are greeted by a friendly person on the phone. Our staff can connect you directly to the clinical or technical expert that you need to get your questions answered.

We are dedicated in providing quality, personalized service to you.  We treat every sample with care and importance.

Our call center is staffed from 8:00 am (PST) to 5:00 pm (PST), Monday through Friday.

Tel:   888.332.7729
Fax:  877.300.1761
Email:  CustomerService@biocept.com 

2011 Holiday Closure Schedule

• President's Day—Monday, February 21

Please ship specimens Friday, February 18 or Tuesday, February 22, to ensure optimal viability.

• Good Friday—Friday, April 22

Please ship specimens Wednesday, April 20 or Monday, April 25 to ensure optimal viability. The laboratory will be open Saturday, April 23. 

• Memorial Day—Monday, May 30
  Please ship specimens Friday, May 27 or Tuesday, May 31 to ensure optimal viability. The laboratory will be open Saturday, May 28.

• Independence Day—Monday, July 4
  Please ship specimens Friday, July 1 or Tuesday, July 5 to ensure optimal viability. The laboratory will be open Saturday, July 2.

• Labor Day—Monday, September 5
  Please ship specimens Friday, September 2 or Tuesday, September 6 to ensure optimal viability. The laboratory will be open Saturday, September 3.

• Thanksgiving Day—Thursday, November 24
  Please ship specimens Tuesday, November 22. The laboratory will be closed November 24 through November 27th.

• Christmas Day—Monday, December 26
  Please ship specimens Wednesday, December 22 . The laboratory will be closed December 24 and December 26th.
   

 

•  New Years Day—Monday, January 2, 2012
  Please ship specimens Wednesday, December 29 to ensure optimal viability. The laboratory will be closed December 31 through Jan 2.